Order, Payment & Delivery

We use PayFast as our payment gateway. It is 100% secure and allows us to accept all popular payment methods: MasterCard and Visa credit and cheque cards, Instant EFT, Mobicred, MoreTyme, Masterpass, Debit cards, SnapScan, SCode and Zapper. The final payment will be in South African rands.

Our website is very secure. You can enter your card details without concern. Your online payment is safe: your sensitive information, for example, passwords or credit card numbers, is private when it is sent to our site and protected by our website’s SSL (Secure Socket Layer) encryption. They are never stored within our computer system. You can read our full Privacy Policy here.

If you encounter problems when paying for your order, please contact us. We will get back to you asap and try and find an alternative solution.

We have chosen Wednesday as our delivery day.

This is when we deliver to our local collection point*. It is also when a local courier company collects the parcels from our workshop and sends them on their way to your home, office, or pick-up point of preference.

When your parcel is on its way, you will receive a tracking number by SMS/email. Expect local delivery in and around Cape Town to be done on Wednesday or Thursday, while national shipping takes 2-4 working days.

On other days, we make – soaps, emulsions, balms, washing powder, accessories; purchase or collect – supplies, labels, boxes; administrate – orders, accounts; write – blog posts, emails, thank you notes; take photos; learn; dream; plant; cook; hike; dance; love…

NB: If you cannot wait for our delivery and shipping day, please contact us. We will see how we can attend to your request!

*La Maison
8 Blake Street, Observatory
Cape Town – South Africa
Mo-Fri: 9am – 6pm
Sat-Sun: 9am – 2pm
+27 79 480 0990
www.larozell.co.za

We hope to extend our network of collection points in the future and we welcome your suggestions: contact us
Watch this space!
Or subscribe to our monthly newsletter to be the first informed:

As you are well aware, transport has a cost, both economical and environmental.

Using a local courier service for deliveries allows us to reduce our carbon footprint by relying on a network of drivers already on the road.

We have opted to offer flat rates:

• Local (Cape Town) = R115
• National = R165

You prefer sending your own courier to pick-up your parcel? Please send us a message.

Remote areas:
If you reside in a main centre, your parcel will arrive at your door. However, our courier does not deliver to outlying areas and farms. If you reside in a remote area your parcel will need to be collected at a Pargo Pick-up Point. These pick-up points are conveniently located at petrol stations, pharmacies or other frequently visited stores. We will check which pick-up point is closest to your address and inform you via email. An SMS and/or email will then be sent to you as soon as your package is ready for collection at the chosen Pargo parcel point. This way we’re keeping the environment in mind by shortening shipping distances. Thank you for your cooperation.

We deliver each Wednesday to our local collection point free of charge. Select the “local pick-up” option at check-out.

When your parcel has been delivered, you will receive an SMS and/or email. You can then collect your order from:

 

NB: Our local collection point is changing and is not confirmed yet. In the meantime, if you select “local pick-up”, we will contact you directly and find a solution that works for both of us.

We hope to extend our network of collection points in the future and we welcome your suggestions: contact us
Watch this space!
Or subscribe to our monthly newsletter to be the first informed:

Just like transport, packaging has a cost. When you buy a product you also buy its packaging: it is included in its price structure. However, the highest cost is environmental: packaging requires energy and resources to produce, transport and recycle, and too often ends up in our growing landfills after a very short life cycle.

While we can sell our soap bars “nude”, the packaging is still necessary for their protection in transport. Moreover, our other products cannot come without containers due to their nature. So instead, we made it easy for you to extend the life cycle of our packaging:

We selected containers that you can easily reuse for other purposes.

We also make it possible for our Cape Town community to “refill” with the Cape Soap Co.

Learn how:

If you have any issues with a product you bought from us online, please email us and we will address it personally.

Due to the environmental impact of returning items, we do not accept returns or issue refunds (unless agreed otherwise). We are confident we can come to a fair agreement if a product you bought from us is defective, although we ensure all products are in good order before we pack and ship them.

Our skincare products do not contain any preservatives, yet the only perishable ingredient in them is our extra-virgin Olive Oil. You will always receive a product that is from a batch that still has a good 3 to 6 months shelf life to it, minimum. It is your responsibility to ensure that it is stored in proper conditions i.e. kept away from heat and sunlight, preferably in a cool, clean, dark and dry environment.

Our home hygiene products, as well as our accessories, are virtually unperishable when stored properly.

All our products are stored under optimum conditions in our workshop. And they only travel a short distance before reaching their final destination to you. They also all have a batch number, best before date, and care instructions on their labels/tags, which we invite you to take note of.

We encourage you to research all products before you decide to buy them, or call or email us (before you order) with any product questions you may have. We are happy to help!

Thank you for caring about how your purchases affect the planet.

Would you like to gift your friends some of our products? Are you unsure about what they would prefer? Then offer them a gift card instead! Please email us so we can arrange it.

We are working on a system allowing you to purchase a gift card directly from our Shop. Watch this space!
Or subscribe to our monthly newsletter to be the first informed: