Order, Payment and Delivery

We are artisans, and we run a small business. We also have families, and other interests and needs. We want to put care and love into all that we do. So we established a working framework. We trust you understand!

Order

Please place your order between Wednesday noon and Sunday midnight for local delivery and national shipping the following week.

On Monday and Tuesday, we gather all orders, produce accordingly when needed, check that funds have cleared into our accounts, pack with care, and prepare Wednesday’s delivery and shipping.

Although we will try and include them, we cannot guarantee that orders received on Monday and Tuesday will be processed on time for that week’s delivery/shipping.

Payment Methods

We use PayFast as our payment gateway. It is 100% secure and allows us to accept all popular payment methods: MasterCard and Visa credit and cheque cards, Instant EFT, Mobicred, MoreTyme, Masterpass, Debit cards, SnapScan, SCode and Zapper. The final payment will be in South African rands.

Our website is very secure. You can enter your card details without concern. Your online payment is safe: your sensitive information, for example passwords or credit card numbers, is private when it is sent to our site and protected by our website’s SSL (Secure Socket Layer) encryption. They are never stored within our computer system. You can read our full Privacy Policy here.

If you encounter problems when paying for your order, please contact us. We will get back to you asap and try and find an alternative solution.

Delivery

We have chosen Wednesday as our delivery day. This is when we deliver to our local collection point*. It is also when a local courier company collects the parcels from our workshop and sends them on their way to your home, office, or collection point of preference.

When your parcel is on its way, you will receive a tracking number by sms/email. Expect local delivery in and around Cape Town to be done on Wednesday or Thursday, while national shipping takes 2-4 working days.

On other days, we make (soaps, emulsions, balms, washing powder, accessories…), purchase or collect (supplies, labels, boxes,…), administrate (orders, accounts,…), write (blog posts, emails, thank you notes,…), take photos, learn, dream, plant, cook, hike, dance, love…

NB: If you cannot wait for our delivery and shipping day, please contact us. We will see how we can attend to your request!

Shipping Fees

As you are well aware, transport has a cost. Using a local courier service for deliveries allows us to reduce our carbon footprint by relying on a network of drivers already on the road. While shipping fees often depend on the parcel’s size, weight and delivery address, we opted for simple flat rates so there is no surprise at check-out:

• Local delivery (Cape Town*) = 50-70R
• National shipping = 90R

* Explain what areas this covers

Remote areas:

If you reside in a main centre, your parcel will arrive at your door. However, we make use of Pargo for outlying, remote areas and farms. Therefore if delivery is outside of main centres, your parcel will need to be collected at a Pargo Pick-up Point. These pick-up points are all conveniently located at petrol stations, pharmacies or other frequently visited stores. We will check which pick-up point is closest to your address and inform you via email. An SMS and/or email will then be sent to you as soon as your package is ready for collection at your chosen Pargo parcel point. This way we’re keeping the environment in mind by shortening shipping distances and reducing individual shipments to outlying, remote areas. Thank you for your cooperation.

Free Delivery

We deliver each Wednesday to our local collection point in Observatory. Select the “local pick-up” option at check-out and you will not be charged any delivery fee. When your parcel has been delivered, you will receive an SMS and/or email. You can then collect your order from:

La Maison
8 Blake Street, Observatory
Cape Town – South Africa
Mo-Fri: 9am – 6pm
Sat-Sun: 9am – 2pm
+27 79 480 0990
www.larozell.co.za

We offer free delivery for orders over a certain total amount:

Free-delivery for local* orders > 400-550R
Free-delivery for national orders > 850R

T&C apply

* Explain what areas this covers

Package-free Option

Just like transport, packaging has a cost. When you buy a product, you also buy its packaging: it is included in its price structure. However, the biggest cost is environmental: packaging requires energy and resources to produce, transport and recycle, and too often ends up in our growing landfills after a very short life cycle.

While it is possible for us to sell our soap bars “nude”, packaging is still necessary for protection in transport and delivery. Due to their nature, our other products cannot come without containers. So instead, we made it easy for you to extend the life cycle of our packaging. We have ensured we selected containers that you can easily reuse for other purposes.

We also make it possible for our Cape Town community to “refill” with the Cape Soap Co.

Learn how:

Returns & Refunds

If you have any issues with a product you bought from us online, please email us and we will address it personally.

Due to the environmental impact of returning items, we do not accept returns or issue refunds (unless agreed otherwise). We are confident we can come to a fair agreement if a product you bought from us is defective, although we ensure all products are in good order before we pack and ship them.

Our skincare products do not contain any preservatives, yet the only perishable ingredient in them is our extra-virgin Olive Oil. You will always receive a product that is from a batch that still has a good 3 to 6 months shelf life to it, minimum. It is your responsibility to ensure that it is stored in proper conditions i.e. kept away from heat and sunlight, preferably in a cool, clean, dark and dry environment.

Our home hygiene products, as well as our accessories, are virtually unperishable when stored properly.

All our products are stored under optimum conditions in our workshop. And they only travel a short distance before reaching their final destination to you. They also all have a batch number, best before date, and care instructions on their labels/tags, which we invite you to take note of.

We encourage you to research all products before you decide to buy them, or call or email us (before you order) with any product questions you may have. We are happy to help!

Thank you for caring about how your purchases affect the planet.

Gift Cards

You would like to gift your friends some of our products, but you are unsure about what they would prefer? Offer them a gift card instead!
We are busy working on a system that will allow you to do just that.

Watch this space!
Or subscribe to our monthly newsletter to be the first informed.

Any Questions?

Please let us know.